Job Satisfaction

Job satisfaction
A person‘s positive attitude toward his or her job is called job satisfaction

Job satisfaction and behaviour
Job satisfaction reduces turnover, absenteeism, theft

Job Satisfaction and OCB
Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.

Organizational Citizenship Behavior (OCB) Discretionary behavior that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.

Sources of Job satisfaction

  • Pay
  • The work itself
  • Promotions
  • Supervision
  • The work group
  • Working conditions

How Employees Can Express Dissatisfaction

  • Exit
  • Neglect at work
  • Voicing at Townhalls
  • Low employee referrals
  • Low productivity

Measuring Job satisfaction

  • –Rating scales (standard scales)
  • –Critical incidents (employees are asked to explain the incidents when they were happy)
  • –Interviews
  • –Action tendencies (ex. do you feel like going to lunch at work sooner than you do)

The Top Five Countries in Job Satisfaction

ob 1


The Bottom Five Countries in Job Satisfaction

ob 1


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